Our client is a leading eSIM solution provider in Asia. They provide an end-to-end subscription management platform to Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), IoT providers, etc. to adopt eSIM in their business with ease.

The Challenge

Imagine being the backbone of many telcos, responsible for providing new eSIM connection to thousands of customers every second while managing the existing users, moving SIM profiles from one state to another by executing a bunch of sequential programs for each of the profiles throughout the day; manually on a computer can be very tedious and error prone.

Our client was facing similar challenges when they started, and automating their entire process was one of them. When they began onboarding new network operators, they ran into issues like time, cost, and increased workforce, where several tasks needed to be done repeatedly.

Their customer onboarding used to take months considering the security protocols, GSMA specification implementation, transition of critical information such as cryptographic keys, and migration of legacy data was also a challenge.

Why Penpenny Infotech

Team penpenny analyzed their business model and the challenges they were facing. We proposed building a SaaS where they can have a platform to manage their back-office operations and a specific interface for their customer who can serve themselves using the platform.

The client was very sure about our abilities as "Penpenny offers best in class security, scalable enterprise SaaS development, support, and maintenance," says their CTO.

Penpenny has expertise in the telecom sector, hands-on with GSMA specifications, detailed understanding of eSIM implementations and various components, e.g., SM-DP+, eUICC, etc.

We also have extensive experience in handling events and activities generated by the transitions of profiles from one state to another. Our team also expertise in knowing details about end-user devices and support for eSIM on different hardware.

Having the best software development team who is well experienced with agile methodology and ship daily builds has helped our client enhance their products every day.

Our solution has helped our client reduce their customer boarding time from a few months to a few minutes, and their clients love the new User Experience developed by our team.

The Benefits of having Penpenny Team

We created a few administrative dashboards which help our client oversee and manage the entire platform, detailed analytics, and reporting of each module. This pervasive role-based access control allows them to control the platform for various accesses and permissions. Features such as executing bulk jobs within minutes and with a fail-safe approach. We developed some explicit tools created for the end customers to help them in their marketing campaign to distribute their eSIM in a very innovative way.

The SaaS developed by us is powered by microservice-based architecture, which helps the platform scale up to any extent by lowering down the downtime, requiring lower maintenance. Our client's revenue has increased almost ten times from the SaaS application's introduction and growing every day.

System Architecture

Penpenny's developers, testers and designers provided a smooth transition and an end-to-end solution to help client overcome these challenge